Frequently Asked Questions

Yes, you can upgrade or downgrade your plan at any time. Changes will be reflected in your next billing cycle. If you upgrade mid-cycle, you'll be charged a prorated amount for the remainder of the current billing period.

If you exceed your monthly API limits, your agents will be temporarily paused until the next billing cycle or you can upgrade your plan. We'll send you notifications when you reach 80% and 95% of your limit to help you manage usage.

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact our support team and we'll process your refund within 5-7 business days.

Yes, we offer a 14-day free trial for the Professional plan. No credit card required to start. You'll have access to all Professional features during the trial period.

Yes, we offer a 20% discount when you choose annual billing for Professional and Enterprise plans. The discount is applied automatically at checkout.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for Enterprise customers. All payments are processed securely through Stripe.

Yes, with our Local Runner product, you can deploy agents on your own infrastructure while using our platform for management. This gives you full control over your data and compliance requirements.

We support over 100+ integrations including popular tools like Slack, Discord, Zapier, Google Workspace, Microsoft 365, Salesforce, HubSpot, and many more. Custom integrations are available for Professional and Enterprise plans.

Creating your first agent is simple! Sign up for a free account, choose from our pre-built templates, customize the agent's behavior and responses, connect your desired integrations, and deploy. Our getting started guide walks you through each step.

Yes, team collaboration is available on Professional and Enterprise plans. You can invite team members, set permissions, track changes with version control, and work together on agent development.

Our platform supports Python, JavaScript/TypeScript, and provides REST APIs for any language. We also offer SDKs for popular frameworks and no-code options for non-technical users.

Our analytics dashboard provides real-time insights into agent performance, including response times, success rates, user interactions, and error logs. You can set up alerts and export data for further analysis.

We take security seriously. All data is encrypted in transit and at rest using AES-256 encryption. We're SOC 2 Type II compliant and undergo regular security audits. Your data is never used to train our models without explicit consent.

Yes, we are fully GDPR compliant. We provide data processing agreements, support data portability requests, and have implemented privacy by design principles throughout our platform.

Data is stored in secure data centers in the US and EU. Enterprise customers can choose their preferred data residency location. We use industry-leading cloud providers with 99.9% uptime guarantees.

Yes, Enterprise customers receive a 99.9% uptime SLA with financial penalties if we don't meet our commitments. Professional plans have a 99.5% uptime target without financial guarantees.

Enterprise customers can request our SOC 2 Type II report and security documentation. We also support customer security questionnaires and can arrange security calls with our team.

Free users get community support through our forums. Professional users get priority email support with 24-hour response times. Enterprise customers get dedicated support managers and phone support.

Yes! We provide comprehensive documentation, video tutorials, and webinars for all users. Enterprise customers get personalized onboarding sessions and custom training for their teams.

You can report bugs or request features through our support portal, community forums, or by emailing [email protected]. We track all requests and provide updates on our public roadmap.

Yes, we have an active community forum where users share templates, ask questions, and collaborate. We also have a Discord server for real-time discussions and a monthly community call.